Or at least it should have done.
How many users struggle with remote connectivity? Either functionality failures (why, after 20 years, are VPNs still so flaky?) or poor response times?
But does IT support understand? Well it’s sitting on a nice high bandwidth, highly available, low latency network.
So no it doesn’t.
It doesn’t understand the daily frustrations of users repeatedly getting timeouts, of going hours or even days without being able to establish a VPN and thereby access email and applications.